Refund and Returns Policy

 

At Botigaway, we are dedicated to offering our customers top-quality digital products and services. Given the digital nature of our products, including QuickBooks Desktop software, our return policy is designed to be clear and fair.

Digital Product Return and Refund Policy

• Non-Returnable and Non-Refundable: All digital products provided by Botigaway are non-returnable and non-refundable once the software license key has been delivered and activated. We ensure that all customers receive comprehensive installation and activation instructions, enabling informed purchasing decisions.
• Software License Key: The sale becomes final when the software license key is delivered via email to the customer and activated. This key is unique to each purchase, allowing the activation and use of the QuickBooks Desktop software.
• Pre-Purchase Inquiries: We encourage our customers to thoroughly review all product information and system requirements prior to making a purchase. Our customer support team is available to address any queries about our products, ensuring they meet your requirements.

Exceptions to the Return Policy

• Faulty or Incorrect License Key: If a customer receives a faulty or incorrect license key, Botigaway commits to replacing the key at no extra cost or providing a full refund if the issue cannot be resolved. Customers must report this issue within 30 days of purchase to qualify for a replacement or refund.
• Technical Issues: Should technical issues prevent the software from functioning correctly and we are unable to remedy these issues, customers may qualify for a refund. This will be assessed on a case-by-case basis by our support team.

Refund Policy 

Thank you for your purchase with Botigaway. We appreciate your choice for your digital product needs. Our commitment to customer satisfaction is paramount, and we strive to ensure that all our customers are fully informed about the nature of our products and services. Due to the specific characteristics of digital products, including software license keys, we have established a refund policy as follows.

No Returns/Refunds on Digital Products

• Non-Returnable and Non-Refundable: All digital products sold by Botigaway, such as software license keys, are non-returnable and non-refundable once the license key has been delivered to the customer via email and activated. We provide comprehensive installation instructions and detailed product descriptions to assist you in making a well-informed purchase decision.
• Final Sale: The sale of our digital products is considered final upon issuance of the software license key to the customer. This policy reflects the irreversible nature of digital goods distribution.

Exceptions to Our Refund Policy

• Faulty or Incorrect License Key: Should you receive a faulty or incorrect software license key, Botigaway commits to either replacing the key at no extra cost or issuing a full refund. Customers must report such issues within 48 hours of purchase by contacting our support team at contact@atmosfxhalloween.store for a replacement or refund to be considered.
• Technical Issues: In instances where technical difficulties prevent the proper functioning of the software and if we are unable to rectify these issues, you may be eligible for a refund. Each case will be thoroughly reviewed by our technical support team to assess refund eligibility.

Contacting Support

For any inquiries related to our refund policy or if you require assistance with your digital product, please do not hesitate to contact our customer support team at contact@atmosfxhalloween.store. We are dedicated to providing you with the necessary support to ensure your satisfaction with our digital products.

Additional Information

Since shipping is free for all orders, you will not be charged for shipping at any point, whether purchasing or returning products. If the returned item does not meet our return policy standards, the refund may be denied, and the item will be sent back to the customer.

• Contact Information: Should you need to discuss a potential refund or have any queries regarding our policy, please do not hesitate to reach out to our support team:

   

  • Email: contact@atmosfxhalloween.store
  • Call: +44 141 628 2289
  • Address: 71-75 Shelton Street Covent Garden, London, United Kingdom, WC2H 9JQ.

We value your business and are here to support you throughout your digital product experience with Botigaway. Our priority is to ensure that all transactions are handled with fairness and transparency.